BEFORE YOU PURCHASE….Please check your size & our Returns Policy!
If you are not sure of your size after checking the size guide, please email us so we can help you! If you purchase the wrong size you can swap it, as long as it was not a garment that was made to order especially for you and the requested size is in stock. If you think you may be in-between sizes we do offer alterations or custom made at an extra cost. Our custom made services are only available at our Parnell boutique, however if you are out of Auckland we are able to offer alterations, which is dependant on the style of garment – so please get in touch if you have any questions!
Online Return Policy
Amber Whitecliffe will happily exchange or refund any item purchased through our online store (www.amberwhitecliffe.com) with the exception of “Made to Order” AW Gift Vouchers and SALE items, within 7 days from the original purchase date. Items received outside of this period will not be accepted.
Returned items must be in their original condition and not worn, altered or washed. Items must have all tags and packaging attached. We will assess the item once it has been returned to ensure it meets our criteria before a refund or exchange will be processed.
Return shipping costs are to your expense, and no shipping costs will not be refunded unless the item is faulty*. Amber Whitecliffe is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Boutique Return Policy
When you buy garments at Amber Whitecliffe Boutique the contract is final. You do not have the right to return goods or exchange them to get a refund if you have changed your mind or your circumstances have changed. However if there is a major fault* that may have been overlooked we will replace the garment or if there is no more available stock or fabric to make a new one we will issue a full refund. Garments purchased at Amber Whitecliffe Boutique must only be returned to us, not at any other stockist. The item must be in original, unused condition, with all tags attached, and you must obtain a copy of the original receipt.
*Faulty Goods: All of our garments carry an expected life depending on the materials used. Items that are damaged as a result of wear and tear are not considered to be faulty. Items that were ruined whilst washing are also not considered faulty – we have put specific instructions how to take care of you Amber Whitecliffe garment. It is at the discretion of Amber Whitecliffe staff to determine fault. If you would like to return a faulty item, follow the standard returns procedure. Upon accepting the fault of the product, we firstly have the option to repair the faulty item or replace it for the same product in the same size. If we cannot repair or fulfill with a replacement you will receive a credit or refund.
How do I return my item?
If you receive an order, which fits our refund criteria please email firstname.lastname@example.org within 7 days of receipt of your item, whereby we will respond quickly and accordingly. All refund items must be returned in the condition they were sent to the address below and once received a refund will be provided.
Please address all returns to:
3/323 Parnell Road
Parnell 1050 Auckland
Please note that if you return a sale item or made to order item to us you will not be refunded.
My item didn’t arrive?
In very rare circumstances an order may be lost or stolen in the post, unfortunately this is beyond our control and Amber Whitecliffe cannot take responsibility. All domestic orders are shipped via NZ Post and International orders via Registered Air Mail. All with track and trace and Signature required on arrival. However, if it doesn’t arrive don’t hesitate to contact us so we can help you track it down!
Cancellations of Made to Order
If you order an item online that is not in stock and “Made To Order” we will contact you to check that you are happy to wait 3-4 weeks for your garment, depending on how busy we are, if you need it earlier for a certain occasion we may be able to make it faster!
Upon acceptance of this time and garment ordered in-store or online a cancellation fee will occur if you choose to cancel the order before receiving it.
STANARD SIZES: (‘Made to Order’ but in original design fabric and standard size) = 10% of the order
CUSTOM MADE: (‘Made to Order’ different fabric to original design or slight changes such as length but standard size) =50% of the order
MADE TO MEASURE: (An AW design custom-made to your measurements-whether an exisiting design or different) =75% of the order
Please note: This returns Policy was updated on the 3rd September 2017